At Cascadian Water, we pride ourselves on the caliber of our products, which often render words unnecessary. Our belief in complete transparency has led us to proudly display every customer review we receive, offering insights into the experiences of our real-world users.
It was very easy to find the code number for replacement on the actual filtration device and delivery was extremely fast! The old filter was so brown and full of rust so obviously very effective and water flow is better with new filter in place.
This is our 3rd year for filter replacement. This time we purchased the yearly replacement. Our filter system makes all the difference in the water quality!
easy to replace,refreshed how to replace filters by watching your video.
I think Cascadian Water is fantastic!
Customer-oriented business. I think the filters are overpriced for what they are, but the system meets the need to save money over a $6000 reverse osmosis water filtration system. I don't see the value in spun filter media. I still have a little iron in the water, so we had Culligan install the soft water filter. Mistake! I would probably go with Eco water in the future. Culling has a name only. There are superior systems and less money out there. I can't say what other systems Cascadian has either because I don't know. I bought the home with this filter system pre-installed. I can testify to the wonderful customer service! I will check with Cascadian before spending more money.
You guys done an outstanding job for me.
Thank you so much for the fantastic review! We're thrilled to hear that we've done an outstanding job for you. We strive to provide excellent products and service, and your feedback means a lot to us. We appreciate your business and look forward to serving you again in the future!
Our water tastes so much better with our new system online!!! Highly recommend
We're thrilled to hear that your ICS-STP system is making such a noticeable difference in your water quality! It's fantastic that you're enjoying the taste of your water now. That's what we love to hear.
Thank you for the 5-star review and for recommending our system to others. We appreciate your business and are confident that you'll continue to enjoy the benefits of clean, great-tasting water with Cascadian Water.
cascadian water sent us the new filter and arrived in 2 days so very fast service. We wish we started to deionize and filter our water sooner. We feel better that the filter helps to protect our body and appliances from getting clogged up with mineral deposits.
We're thrilled to hear that you're enjoying the benefits of cleaner, filtered water with your Cascadian system. It's fantastic that you're feeling better and protecting your appliances from mineral buildup.
We're also glad that you received your new filter quickly – we always strive for fast and efficient service. We appreciate your business and are here to support you on your journey to healthier water.
Customer service above and beyond
Easy to install
We're thrilled to hear that you had a positive experience with our customer service and found the filter easy to install. We strive to provide both excellent support and user-friendly products, and your feedback confirms we're on the right track. We appreciate your business and are here to help if you need anything in the future!
I installed the ICS-SP filter on my well water system. The install was very easy. Used Sharkbite fittings to make it easy. Only problem was trying to find 1x3/4 adapters to connect to the filter in the local home centre.
However, still getting very high water hardness results a few weeks after the install. Have contacted Cascadian for advice.
We're glad to hear that you found the installation easy, even with the challenge of finding the right adapters.
As we discussed, PolyHalt® technology softens water differently than traditional salt-based softeners. Instead of removing minerals, it alters their structure so they don't form scale or cause hardness issues. This means your water may still test hard, but you should notice the benefits of softer water, such as less soap scum, easier cleaning, and improved lathering.
We're happy that we were able to clarify how PolyHalt® works and that you're satisfied with the understanding.
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Thanks for the 5-star rating! We appreciate your support.
We recently moved into a house with a Cascadian Water filtration system, and their team has been super helpful in identifying the system and getting a new filter ordered for us with a quick turnaround. They're attentive and friendly and send the product in a super timely manner!
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We love seeing those 5 stars! Thank you for the awesome rating.
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Thank you for the 5-star rating! We truly appreciate your support.
It was easy to replace!
That's what we like to hear! Easy replacements mean more time enjoying your clean water. Thanks for the 5-star review!
It fit perfectly and the filters definetly take the lime out of the water
We're so glad the filter fit perfectly and is effectively removing lime from your water. Softer water makes a big difference, and we're happy to be a part of that.
thank you
You're very welcome! We appreciate your business and the 5-star review.
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We're so glad you're enjoying your Cascadian Water products! Thanks for the 5-star rating.
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Thank you for the 5-star rating! We truly appreciate your support.
The water tastes great!
Thanks for the awesome review. We're thrilled that you're enjoying the taste of your water with the ICS-SIP system. Nothing beats clean, refreshing water right from the tap!
The best water filtering systems.
This is some of the best money I've ever spent. Our harder, high in iron H2O tastes great now, right out of the tap. Excellent customer service at Cascadian as well. I'm beyond pleased that we went with this product. Myself and my family sincerely thank all of you at Cascadian.
We're absolutely thrilled to hear that our ICS-SIP system has made such a difference in your home. It's great to know that you and your family are enjoying great-tasting water straight from the tap, especially after dealing with hard water and high iron levels. We're also delighted that you had a positive experience with our customer service team. We strive to provide knowledgeable and helpful support, and we're always here to assist our customers in any way we can.
Cascadian water has transformed my whole home water quality. Ive had it for the last 4 years and have replaced the filter 4 times. Im seeing much cleaner dishes and seeing much less to no scale in the showers I am very happy with the product but even more happy with the owners knowledge of their product and water chemistry behind it.
We're thrilled to hear that your Cascadian Water system has made such a positive impact on your home and your life in the Phoenix area! It's incredibly rewarding to know that our products are making a difference for our customers, especially in Arizona where water quality can be a challenge. It's wonderful that you're seeing cleaner dishes and less scale in your showers – those are great indicators of the system's effectiveness. We're also delighted that you appreciate our knowledge of water chemistry and the science behind our products. We believe that understanding the intricacies of water treatment is essential to providing the best possible solutions for our customers.
I switched to the Cascadian filter because everytime I change the cartridge on my Nuvo H2O, it gives me a bluish water for at least 2 weeks before it flushes out. Probably it is normal until the contents get activated and flushed. However to me having to consume that as potable water is a concern regardless how reassuring on the negative effect on health. Since replaced it with the Cascadian filter because it fits exactly on the Nuvo cannister. No more green/bluish water and the taste is great. However, the Cascadian being a combination of soft water treatment as well as a filter cartirdge I wonder whether the 1 year lifespan is valid. I'll wait and see how effective it is down the road as it near the 1 year mark. For now, I'm satisfied and vouch for it.
Thank you so much for the fantastic review! We're thrilled to hear that our ICS-SP1222K is working well for you and that you're enjoying the taste of your water without any blue or green discoloration.
You raise a great point about the blue water you experienced with the Nuvo H2O system. That discoloration is often caused by the citric acid in those filters reacting with copper plumbing, which can be a concern for some homeowners. Our PolyHalt® technology uses a different approach to softening, avoiding the use of citric acid and minimizing the risk of copper leaching.
We appreciate your observation about the filter lifespan. While our filters are designed to last for one year under normal conditions, factors like water usage and quality can influence their longevity. We're confident that you'll continue to enjoy great-tasting, clear water with the ICS-SP1222K, and we're always here to answer any questions you may have as you approach the one-year mark.
The filter arrived just a few days after the order,. Great customer service. When the filter arrived damaged it was replaced free of charge asap!
Thank you so much for the fantastic review! We're delighted to hear that you were happy with our speedy delivery and, most importantly, our customer service. We truly appreciate your understanding regarding the damaged filter, and we're glad we could get a replacement out to you ASAP. We strive to provide top-notch service and high-quality products, and your positive feedback means a lot to us. Thank you for choosing Cascadian Water!
