At Cascadian Water, we pride ourselves on the caliber of our products, which often render words unnecessary. Our belief in complete transparency has led us to proudly display every customer review we receive, offering insights into the experiences of our real-world users.
This is some of the best money I've ever spent. Our harder, high in iron H2O tastes great now, right out of the tap. Excellent customer service at Cascadian as well. I'm beyond pleased that we went with this product. Myself and my family sincerely thank all of you at Cascadian.
We're absolutely thrilled to hear that our ICS-SIP system has made such a difference in your home. It's great to know that you and your family are enjoying great-tasting water straight from the tap, especially after dealing with hard water and high iron levels. We're also delighted that you had a positive experience with our customer service team. We strive to provide knowledgeable and helpful support, and we're always here to assist our customers in any way we can.
Cascadian water has transformed my whole home water quality. Ive had it for the last 4 years and have replaced the filter 4 times. Im seeing much cleaner dishes and seeing much less to no scale in the showers I am very happy with the product but even more happy with the owners knowledge of their product and water chemistry behind it.
We're thrilled to hear that your Cascadian Water system has made such a positive impact on your home and your life in the Phoenix area! It's incredibly rewarding to know that our products are making a difference for our customers, especially in Arizona where water quality can be a challenge. It's wonderful that you're seeing cleaner dishes and less scale in your showers – those are great indicators of the system's effectiveness. We're also delighted that you appreciate our knowledge of water chemistry and the science behind our products. We believe that understanding the intricacies of water treatment is essential to providing the best possible solutions for our customers.
I switched to the Cascadian filter because everytime I change the cartridge on my Nuvo H2O, it gives me a bluish water for at least 2 weeks before it flushes out. Probably it is normal until the contents get activated and flushed. However to me having to consume that as potable water is a concern regardless how reassuring on the negative effect on health. Since replaced it with the Cascadian filter because it fits exactly on the Nuvo cannister. No more green/bluish water and the taste is great. However, the Cascadian being a combination of soft water treatment as well as a filter cartirdge I wonder whether the 1 year lifespan is valid. I'll wait and see how effective it is down the road as it near the 1 year mark. For now, I'm satisfied and vouch for it.
Thank you so much for the fantastic review! We're thrilled to hear that our ICS-SP1222K is working well for you and that you're enjoying the taste of your water without any blue or green discoloration.
You raise a great point about the blue water you experienced with the Nuvo H2O system. That discoloration is often caused by the citric acid in those filters reacting with copper plumbing, which can be a concern for some homeowners. Our PolyHalt® technology uses a different approach to softening, avoiding the use of citric acid and minimizing the risk of copper leaching.
We appreciate your observation about the filter lifespan. While our filters are designed to last for one year under normal conditions, factors like water usage and quality can influence their longevity. We're confident that you'll continue to enjoy great-tasting, clear water with the ICS-SP1222K, and we're always here to answer any questions you may have as you approach the one-year mark.
The filter arrived just a few days after the order,. Great customer service. When the filter arrived damaged it was replaced free of charge asap!
Thank you so much for the fantastic review! We're delighted to hear that you were happy with our speedy delivery and, most importantly, our customer service. We truly appreciate your understanding regarding the damaged filter, and we're glad we could get a replacement out to you ASAP. We strive to provide top-notch service and high-quality products, and your positive feedback means a lot to us. Thank you for choosing Cascadian Water!
We are happy with our ICS-System and are so happy we have the subscription plan so that we not only save a bit of money, but never have to worry about forgetting to order the filters when they are needed.
Thank you so much for the wonderful review! We're thrilled to hear that you're happy with your ICS system and that our subscription plan is providing you with both savings and peace of mind. It's fantastic that you never have to worry about remembering to order filters – we take care of that for you!
The Nuevo did not work because my PH was too low ( 6.3).
The Polyhalt is great! No hard water residue or water spots on the glass or fixtures!
I’m very pleased with this product!
We're so glad to hear that the ICS-SP1242K solved your hard water problems and is working better for you than the Nuvo Manor filter! It's fantastic that you're no longer experiencing hard water residue or water spots – those can be such a nuisance.
It sounds like the PolyHalt® technology in our filter is a great fit for your water chemistry, especially with the lower pH level you mentioned. We're happy that you're pleased with the product and confident that you'll continue to enjoy the benefits of clean, soft water with the ICS-SP1242K. Thanks for sharing your positive experience!
My daughter recommended the Cascadian water filter and after reviewing the other systems on the market and available around San Diego I concluded the Cascadian water filter was the best for me. Our water is extremely hard down here and now the water in my home is perfect and soft!! We can easily tell the difference, in the taste, after washing our hair, etc. The system was easy to install (I did have help from a friend/plumber) and once it's turned on you just walk away and forget about it until next year when the filter needs to be replaced. No noise, no electricity needed, easy to maintain and service. This is a great system for my home. Highly recommended.
We're so happy to hear that your daughter recommended Cascadian Water and that you're thrilled with the results of your ICS-TP system! It's fantastic that you're experiencing the difference in your water, from the taste to the feel after showering. It sounds like the ICS-TP is living up to its promise of providing 'perfect and soft' water in your home, even with the challenges of hard water in the San Diego area.
We appreciate you highlighting the easy installation and maintenance, as well as the lack of noise and electricity needs. Those are key features we strive for in all our systems, making them a convenient and hassle-free way to improve your water quality. It's wonderful that you were able to install it with the help of a friend, demonstrating that you don't need to be a professional plumber to get the system up and running.
The ICS-TP is designed to be a 'set it and forget it' solution, quietly working in the background to provide you with clean, soft water for all your household needs. No more worrying about hard water stains, dry skin, or unpleasant tastes – just pure, refreshing water throughout your home.
Thank you for the glowing review and for choosing Cascadian Water! We're confident you'll continue to enjoy perfect, soft water for years to come.
This filter removes most of the dirt and other debris from my well
Thanks for the great review! We're glad to hear the ICS-SPK is doing its job and keeping your well water clean. Clear, debris-free water makes a big difference, and we're happy to be a part of that. Enjoy your clean water!
These filters work good but do not last long our water as a lot of iron in it and I have to change them about every six months. This get very expensive at almost $500 each time
Hi Charlotte, Thank you for your review and for sharing your experience with the ICS-STPK. We understand your concern about the filter lifespan and the cost of replacements. While the ICS-STPK is effective for low to moderate iron levels, it sounds like you may have a higher concentration that requires a more specialized solution.
For heavy iron removal, we highly recommend our ICS-SIP system. It's specifically designed to tackle challenging iron levels and can significantly extend the time between filter changes, saving you money in the long run.
We'll call to discuss your specific water conditions and help you determine if the ICS-SIP is the right fit for your needs. Please feel free to contact our customer support team for personalized assistance. We appreciate your feedback and are committed to helping you find the best solution for your water!
First, they say “if you LIKE our product please leave us a 5-star (public) review. If you DONT like it, click over here (to a private response)
Then they say,
“Here are some ideas for what to include in your review;
Tell us how the ICS-STPK Replacement Water Filters for ICS-STP System has changed your water and/or made life better.
Share the best thing about your treated water.
AFTER TWO YEARS OF USE I CAN ATTEST THAT THE CASCADIAN FILTER DOES NOT REMOVE TASTE, and DOES NOT ELIMINATE MINERAL SPOTS, BUILDUP IN TOILETS, ETC. WHILE INITIALLY WE FELT POTENTIALLY MORE PROTECTED, WE NO LONGER HAVE ANY IDEA OF WHETHER IT IS PROTECTIVE.
Tell us if you would recommend the ICS-STPK Replacement Water Filters for ICS-STP System or Cascadian Water to your family, friends and neighbors?
WE ARE USING IT BECAUSE IT CAME WIRH THE HOUSE, AND THUS CANNOT RECOMMEND THIS PRODUCT AT THIS TIME. IF CASCADIAN PROVES THE BENEFITS BY PAYING FOR INDEPENDENT TESTING OF OUR WATER SUPPLY, PREFILTERED AND POST-FILTERED, WE WOULD BE HAPPY TO PUBLICLY SHARE THE RESULTS. (I SO NOT EXPECT THE COMPANY HAS RHIS MEVWL OF CONFIDENCE IN THEIR PRODUCT, BUT WOULD LOVE TO BE FAVORABLY SURPRISED.
Tell us what features / benefits you like best: Eco-friendly, easy maintenance, small size, no salt, no waste water, etc.
WE ARE UNABLE TO AFFIRM THE BENEFITS OF THIS PRODUCT. THE ONLY RHONG I CAN AFFIRM IS, BASED ON THE BIASED WAY IN WHICH MY REVIEW WAS REQUESTED, IT APPEARS CASCADIAN HAS BIASED THE CREDIBILITY OF THE REVIEWS PUBLISHED HERE. THEY GIVE SPECIFIC INSTRUCTIONS FOR ONLY HAPPY CUSTOMERS TO LEAVE PUBLIC REVIEWS, AND SPECIFICALLY, TO GIVE THEM 5-STAR REVIEWS. ALL READERS OF THESE REVIEWS: YOU HAVE BEEN WARNED.
We appreciate your candid feedback, even though it's disappointing to hear about your experience, especially as a 3 time repeat customer. We take all reviews seriously, and it's concerning that you feel the ICS-STPK hasn't met your expectations.
Regarding the review process, our intention is to make it easy for customers to share their experiences, whether positive or negative. The private feedback option is meant for concerns that might require troubleshooting or specific assistance, allowing us to address them directly makings sure customers are happy with their treatment and Cascadian. We apologize if this process was unclear or seemed biased in any way.
We understand your frustration about the water quality. Our systems are designed to reduce certain contaminants, and while they may not eliminate all taste or mineral deposits completely, they do offer significant improvements in water quality for many users.
We value your suggestion about independent testing. While we stand by our product's efficacy, we're always open to exploring ways to enhance transparency and build customer trust.
We'd like to make things right. Please reach out to our customer support team directly, and we'll work with you to assess your water quality concerns and explore potential solutions.
We recently built a house here in Chelan WA and decided to put a Cascadian Water filtration system in our home. Best decision ever! It has helped make our well water the clearest, best taking water I have ever had! Their customer service folks are responsive and helpful as well!
I highly recommend their products!
Thank you so much for sharing your wonderful experience with your Cascadian Water system in your new Chelan home! We're thrilled to hear it's made such a dramatic difference in your well water quality. It's fantastic to know you're enjoying the clearest, best-tasting water you've ever had. Your beautiful photo showcasing the system in your home is much appreciated! It's a great reminder of the positive impact our products can have. We're also delighted that our customer service team has been helpful and responsive. We strive to make the entire experience, from purchase to installation to ongoing support, as positive as possible. Thank you again for choosing Cascadian Water, and cheers to many more years of enjoying pure, delicious water!
How to write a review on a water filter??? I have the cascadisn water system and it works for my application. I replace the filters ,2, annually. The process is straight forward taking about 30 minutes. I would recommend this system to filter your water, this is a whole house system.
Thank you so much for your 5-star review and for sharing your positive experience with our ICS-STP system! We're thrilled to hear that it's working well for you and that you find the filter replacement process easy. We designed our systems to be user-friendly, and it's always great to get confirmation that we're achieving that goal.
We appreciate your recommendation and are happy to have you as a satisfied Cascadian Water customer!
I'm not given to writing reviews since every time we purchase anything the nagging to do so begins. But this review I want to write. Since moving to New Mexico 15 years ago I have purchased various water softening systems: salt, potassium, citrus and a few electromagnetic devices that attach to the pipes. None of them were to my liking. And then I discovered Cascadian Water. I was able to keep the housings from my last system, the NUVO, which was useless, and just replace the cartridges with Cascadians. What followed was more than surprising. There was a definite change in the quality, the feel, the taste of the water, as well as the minimalizing of deposits on everything that comes in contact with water. I replace the cartridges once a year which takes a very short time and little effort. And an important factor is Cascadian is eco-friendly. I recommend Cascasdian Water without any reservations.
Thank you for the enthusiastic 5-star review! We're overjoyed to hear that your Cascadian Water filters have transformed your water experience and are outperforming other systems you've tried.
It's especially gratifying to know that you appreciate our eco-friendly approach. Providing solutions that benefit both our customers and the environment is a core value for us.
Your heartfelt recommendation means the world to us, and we look forward to continuing to provide you with the best water possible!
No more slime! My skin feels wonderful. We live in the desert with salt systems in almost every house. I'm so glad we are fortunate enough to have our polyhalt system.
No more slime! My skin feels wonderful. We live in the desert with salt systems in almost every house. I'm so glad we are fortunate enough to have our polyhalt system.
We're thrilled to hear that your ICS-STPK has eliminated the slime and improved your skin! It's wonderful that you're enjoying the benefits of our salt-free PolyHalt system, especially in the desert where salt systems are so common. Thank you for sharing your positive experience!
Great water filter!
Thank you for the 5-star review! We're so glad you're happy with your ICS-TPK filter. We strive for high-quality products and your positive feedback means a lot. If you have any questions or need anything, we're here to help!
Prompt deliveries, helpful representatives and fine product quality .
We're so glad to hear that you've had such a positive experience with our prompt deliveries, helpful representatives, and the quality of our ICS-STPK filters! We strive to provide excellent service from start to finish. Thank you for choosing Cascadian Water!
5-Star Love!
Thank you so much for the 5-star rating of our ICS-STPK filter! We're thrilled that you're happy with your purchase. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Great service! Great product! Always helpful, kind, and considerate!
Thank you for the fantastic review! We're thrilled to hear that you're happy with both our ICS-TPK filter and the service we provide. We strive to offer top-quality products and exceptional customer support, and it's always a pleasure to hear when we've exceeded expectations. We appreciate your kind words and your continued business!
I've had my cascadian filter for 3 yrs now, replacing the cartridge yearly. I no longer get my faucet strainers plugged with sludge. All water appliances have no water issues. Drinking the water right from tap with no issues. Excellent Product and replacing filter is fairly easy. Totally recommend cascadian and customer service is top notch.
We're so happy to hear that your Cascadian filter has been keeping your water appliances running smoothly and your drinking water clean for three years! It's wonderful that you're no longer dealing with clogged faucet strainers and that replacing the filter has been a breeze. Thank you for the fantastic review and for recommending our product and customer service. We appreciate your continued support!
When we change our filters, there's a thick layer of reddish-brown muck around the filter so we know the filtration system is doing it's job extraordinarily well. I wouldn't want to drink or use the water without it!
We're so glad to hear that your Cascadian ICS-STPK filters are effectively removing the reddish-brown sediment from your water! That layer of 'muck' is exactly what we want to see—it's visual proof that our system is working hard to protect your home and provide you with clean, safe water. Thank you for sharing your experience and the vivid description. We're proud to offer products that make such a tangible difference in our customers' lives!
Excellent, super fast service and delivery. I believe it came overnight! Way faster than I expected. The filters are large, fairly expensive, but it is what I needed. 5 stars!
We're so glad you received your order so quickly! We understand that filter replacements are essential, and we strive to provide the fastest possible service. We're also happy to hear that the ICS-STPK filters are meeting your needs, even though they might be a bit of an investment. We appreciate your kind words and 5-star rating!
We have a Cascadian Filter system for our Well Water system and have found it's easy to order and change out.
We're thrilled to hear that you're happy with your Cascadian ICS-SPK for your well water. We understand how important it is to have a system that's easy to maintain, so we're delighted that you find both the ordering and replacement process so simple.We appreciate your business and are always here if you need anything.
I haven't been able to drink my water since I put my nuvo system in. Using there softener filter my city water was horrible. With your filter my water is delicious. 5 years of buying bottles of water no more. Thanks.
It's wonderful that our CS-SP1222K filter has made your city water enjoyable again, and we're especially excited to hear that you're no longer buying bottled water. Not only are you saving money, but you're also helping the environment by reducing plastic waste – that's something to celebrate! Thank you for choosing Cascadian Water for your clean water needs. Cheers to many more years of enjoying great-tasting water right from your tap!
The water filtration system works extremely well. Our Well has heavy minerals which caused our sinks, tubs and toilets to turn orange. After installing the filters, problem is fixed. Filter replacement is simple.
Thank you for the fantastic 5-star review! We're so glad to hear that the ICS-STPK has effectively tackled the heavy mineral content in your well water and eliminated those frustrating orange stains. It's incredibly rewarding to hear how our products make such a positive difference for our customers. We're also happy to hear that you find the filter replacement process simple and straightforward. We strive to make maintenance as easy as possible so you can focus on enjoying clean, clear water. Thanks for choosing Cascadian Water!
