Bold Truth Behind Cascadian Water's Customer Reviews

At Cascadian Water, we pride ourselves on the caliber of our products, which often render words unnecessary. Our belief in complete transparency has led us to proudly display every customer review we receive, offering insights into the experiences of our real-world users. 

Based on 138 reviews
Outstanding Filters

We have been using the ICS-SIPK fllters for several years. Exceptional performance with the heavy iron and manganese concentrations in the local water. Great product -- highly recommended :-)

## Thank you for your kind words, Rick!

We are thrilled to hear you've been enjoying the exceptional performance of the ICS-SIPK filters for several years. Your feedback is incredibly valuable to us and helps us continue to provide high-quality water treatment solutions for homes with challenging water conditions.

We are especially pleased to hear that the filters have been effective in removing the heavy iron and manganese concentrations in your local water. This highlights the unique capabilities of the PolyHalt® technology used in our filters, which effectively tackles these common water problems without the need for salt or harsh chemicals.

We are grateful for your recommendation and ongoing support. We are committed to providing you and other customers with outstanding water treatment solutions that enhance your home and well-being.

Sincerely, The Cascadian Water Team

Great system!

We no longer have to use a pitcher to filter our drinking water, our coffee tastes better, our showers are not soapy-feeling, our clothes are cleaner in the washer, and our dishwasher is doing a much better job!
Installation was fairly easy, and I did not have any issues.

Dear David Farrell,

Thank you so much for your wonderful 5-star review of the ICS-STP PolyHalt® Water Softener with Taste/Sediment Filters! We're thrilled to hear that the system has significantly improved your daily water usage, enhancing everything from your drinking water to laundry. It's great to know that your coffee tastes better, showers feel more refreshing, and your appliances are performing more efficiently. Also, hearing that the installation process was straightforward and hassle-free is fantastic feedback. Your satisfaction is our top priority, and we're delighted to have met your expectations. If you need any further assistance or have more insights to share, please don't hesitate to reach out.

Warm regards,
Cascadian Water Customer Service Team


Happy with replacement filter. Easy to install with good directions. We give 5stars

Hello Thomas! We're super happy to see your positive feedback about the ICS-SPK Replacement Water Filter. Knowing it was easy to install and came with clear directions is wonderful to hear. Your 5-star review is much appreciated! Keep enjoying your water Pure and Simple!

Right on time

I appreciate the fact that Cascadian sends my ICS-SPK Replacement Water Filter right when I need to replace it. I also appreciate that they provide step-by-step replacement instructions. Simple and quick.

Hey DR RDR, Thanks so much for your 5-star review! We're really glad to hear that you appreciate our timely delivery and the step-by-step instructions we provide. It's our goal to make the replacement process as simple and quick as possible. We appreciate your support! and thanks again!

Can't live without this filter

This filter works great and lasts a year for us. We have good well water but it has a small amount of fine brown sediment that stains everything from white clothes to toilets. This filter pays for itself by saving our stuff from staining. I'm glad our contractor recommended it.

Hi B Stevens, Thank you for sharing your experience with the ICS-SPK Replacement Water Filter. It's fantastic to hear that it's been instrumental in preserving the quality of your belongings and preventing staining. We're grateful for your contractor's recommendation and your trust in our product. Here's to many more years of clean, sediment-free water! Your Cascadian Team.

A great system

The community well water at my get away house was safe but incredibly hard and tasted terrible. The filter system makes the water tasteful and refreshing. The annual filter change is easy and takes less than 30 minutes. Highly recommended.

Hi Michael Hart, Thank you for sharing your positive experience with the ICS-STPK Replacement Water Filters. We're glad to hear that our system has enhanced the quality of your community well water. It's wonderful to know that the annual filter change is efficient for you. We appreciate your recommendation and look forward to continuing to serve your water purification needs. Your Cascadian Team.

Completely satisfied with the results

Changing filters is and easy task taking usually less that 45 minutes

Hey Charles, thanks for the glowing review! We're thrilled you found changing the filters a breeze. If you ever have questions or need assistance in the future, don't hesitate to reach out. Stay hydrated! - Your Cascadian Team



Hey Larry, thanks for sharing your experience! We're delighted to hear that our ICS-STP system helped tackle the scaling issues in your new office shop complex. It's especially great to know that the ice from your machine looks clearer now! Your recommendation means a lot to us. Let us know if you need any further assistance. Best wishes!


Easy to install. Easy renewals for yearly delivery.

Thank you so much, Tallie! We're thrilled to hear that you found the installation process straightforward and the renewals hassle-free. Your feedback is appreciated, and we're here to help with any future needs. Cheers!

Great product

Second home we have this system in, love the taste of the water produced, and the value due a years time cartridge change timeline it provides.

Hey there Campbell's! It's amazing to hear that you've trusted our ICS-STP system in two of your homes. We're thrilled you're enjoying the taste and appreciate the extended cartridge lifespan. Cheers to many more years of crystal-clear water, stay hydrated and happy.

Satisfied customer

The system does what it is designed for. .Frequency of change is dependent on the amount of water used. No problems with it and the water is good.

Hi Tom Petersen! We truly appreciate your feedback. It's fantastic to know that our ICS-STPK meets your needs and is functioning as intended. Thanks for being a part of our community and for valuing our product. Cheers to clean and good water!

Cascadian Water Filter

Great water filter that filters out chlorine, makes water softer, and is changed once a year. Easy maintenance, reliable, long lasting, and inexpensive. Highly recommended!

Hey Greg! We're beaming with pride knowing that you appreciate the reliability and easy maintenance of the Cascadian ICS-TPK filter. Your satisfaction is our priority. Thanks for the glowing review! - The Cascadian Team

Great salt free alternative.

Our whole house Polyhalt filtration system does a great job of making our community well water drinkable and bathing /washing water just the right hardness.
Strongly recommended.

Hi Steven, thank you for the stellar review! It's wonderful to hear how our salt-free PolyHalt filtration system is improving your water quality. Your recommendation means the world to us!

The filters really do the job. Pricy, but worth it.

Hello Cascadian Water Filter Folks,
I've been a customer for quite awhile- since the present system was installed, after my old system finally gave out- it had no filter such as the ones that are now in place. My property was part of an old farm where the owner didn't really understand what clean water can look like. I now keep an eye on the water in the toilet tanks and clean them out well after I change the filters. My well is rather "shallow", so a certain amount of iron bearing clay is expected.
The only thing I need help with is the changing the filters- they're quite heavy, even after I've drained the water.
Sorry, I have no camera to take any photos.

Hello, K. Bender! We're delighted to hear from a long-time customer like you! It's rewarding to know that our ICS-SIPK system is transforming your well water, clay and all, into clean and healthy water. We hear you on the heavy filters, and we'd be more than happy to offer some assistance or provide tips on making the process easier. Please feel free to reach out to us anytime. And no need for photos - your words paint a vivid enough picture for us. Thanks for sticking with us!

ICS-STPK filtration system

We have only had this system for a little over a year but love it! We used to use a Brita pitcher which is great but it is very limited in what it filters out, this system does so much more and even softens the water which helps to protect our fixtures and is great for your skin. The water tastes great and it is so nice to not have to haul out a water pitcher to boil vegetables or even for a glass of water. We just ordered replacement filters and they were delivered very quickly, this company is very efficient, which I truly appreciate!

Hi Linda! It warms our hearts to hear how much you're enjoying your Cascadian ICS-STPK system. We totally agree, nothing beats having easy access to clean, softened water, and we're thrilled to hear it's been beneficial for your skin and kitchen fixtures. So glad you've noticed how quickly our filters are delivered too - we always aim to get them to you ASAP! Thanks for the love and support. Cheers to many more years of healthy hydration!

Tastes great

Tastes great

Hi Maureen, thank you for your review, we really appreciate hearing your water tastes great after treatment. Improving taste and odor is one of the primary purposes of your treatment system.

Been using this system for a couple years. I prefer it over the water softeners and having to buy and refill salt. 

Easy to install, noticeable difference, in all aspects of our well water. The picture says it all! I highly recommend!

Hi Jim, thank you for your review and product recommendation. Thanks also for including the picture. And yes, the picture says it all.

Exceptionally good water filters for high Iron and Manganese concentrations

Our water comes from a community well whose water has high levels of iron and manganese. As the photos demonstrate, the ICS-SIPK pair does a great job keeping those elements to a minimum in our house and bodies !!

Hi Rick, The pictures are worth a thousand words, they really tell the story about how well the ICS-SIP performs at iron and manganese reduction. Thanks for the awesome review and enjoy your water!

Works well, but wish is wasn't so expensive

This works as described, but unfortunately for whatever reason, mine seems to need more frequent replacement than advertised. This results in it being very expensive to keep my water conditioned how I'd like. It was installed by a contractor working on my house, and I did not research alternatives. If I had it to do over again, I would do more research to make sure this system was worth the cost versus other, less expensive options.

Hi Murray, thank you so much for sharing your experience. We're happy to hear the treatment works well. Two things cause filters to need changing more than once per year; the quality of the untreated water and/or the amount of water treated. If you have a water test, send it to us for review and recommendations for improvement.

ICS-STPK Replacement Water Filters for ICS-STP System
Michele Staker (Saint Anthony, US)
A problem

We live in a VERY rural area. Thus we have to install the new filters ourselves (We are 81 years old). We usually have to do it twice because the filter does not stay exactly in the ;middle when we tighten it down. We can see by the impressions that it comes too close to one side. Can you add something to the filter to keep it centered? Also our system was installed backwards with the tanks being reversed. We do not have a bypass either. Any suggestions?

Hi Michele, Thank you for reviewing your filter system. The filter is not required to be exactly in the middle. The housing is designed to work with the filter even if it is not centered. To reverse the inlet and outlet remove the plumbing from the system and the system from the wall mount bracket, reverse the system and re-install to bracket and plumbing. A proper installation of every system includes a bypass. If you are a DIY'er you can install one yourself otherwise we recommend hiring a plumber to install for you. Please contact us directly for any further assistance.

Great Water

The Poly-Halt filters make such an amazing difference to the Phoenix municipal water taste, almost like being back in Washington state, where the water is the best thing about it, since the politics are wrecking everything else there.

Thanks Cascadian for the great product.

Hi Campbells! Thanks for sharing your experience with our Cascadian PolyHalt filters. It's fantastic to hear that we've been able to bring a bit of Washington state to your tap in Phoenix. We're here to ensure your water is always as good as it can be. Thanks for choosing Cascadian!

Works Great

Great filter that works well with our system for our well.

Thank you Margie, we appreciate knowing your treatment system is working well.

Great filter

We use to have sand in our water since we have well water. Since the last few years all is good and issues and my 50 gallon fish tank love the great water quality. Thanks Cascadian for making a superior filter. We also like the yearly subscription so we do not have to reorder every time. Thanks Dan and Janet

Dan and Janet, We're delighted to hear that our ICS-TP salt free water softening filter system has exceeded your expectations and provided you with high-quality water for your well water needs. It's great to know that your fish tank is enjoying the benefits too! We appreciate your loyalty and support with our yearly subscription service. Thank you for choosing Cascadian and for your kind words.

Water filter

Helps with the taste and smell of our water

Hi Melissa, Thank you so much for sharing your experience with and the great review of your Cascadian water treatment system.